Orders and delivery
Can I change or cancel my order?
Yes, as long as your order hasn't been dispatched yet. Get in touch as soon as possible with your order number and we'll do our best to help.
How much is delivery?
Delivery costs are shown at checkout before you pay:
- Orders under £50: Royal Mail 1st Class, £3.50 (2–3 working days)
- Orders over £50: courier, £6 (1–2 working days)
- Free UK delivery on orders over £75
How long will delivery take?
Orders are usually dispatched within [1–2] working days. Once on its way, standard UK delivery takes [2–4] working days and express [1–2] working days.
How can I track my order?
As soon as your order ships, we'll email you a tracking link. You can also follow your order from your account.
What does a day at daycare include?
A supervised day of play, rest and company in a safe, dog-friendly space, from [8 AM] to [6 PM]. We'll send you an update during the day.
Does my dog need a trial day?
Yes. New dogs join us for a short trial first, so we can make sure they're happy and settled before their first full day.
Please bring your dog's up-to-date vaccination record.
More questions?
Do you need to contact our team? We'll be delighted to answer your questions.